Shipping policy

Shipping Policy

Last updated: 10/20/2026

We ship to addresses in the United States. Orders are dispatched directly from our fulfilment partners, which lets us keep prices low.

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates and can be longer during peak periods such as Black Friday and the holiday season.

Shipping costs

Shipping costs are shown at checkout before you pay. All prices are in US dollars and include any import duties, so there is nothing extra to pay on delivery.

Tracking

You will receive a tracking number by email once your order ships. Tracking can take 2 to 5 days to show updates after dispatch.

Multiple items

If you order several items, they may arrive in separate packages on different days.

Incorrect addresses

Please check your shipping address at checkout. Email  felix.tongs.business@gmail.com within 12 hours of ordering if you need to change it. We are not responsible for orders sent to an address entered incorrectly.

Delayed, lost or damaged orders

If we cannot ship your order within our stated processing time, we will email you and give you the option to cancel for a full refund. If your order has not arrived within 30 days of shipping, or arrives damaged, see our Refund & Return Policy.

Questions

Email  felix.tongs.business@gmail.com with your order number.